Reservations Related

Where are IHG® Hotels & Resorts properties located?
We have over 6,000 hotels across 17 brands in over 100 countries/regions. View our hotel listings and destinations page to learn more.

Where can I find information about all IHG Hotels & Resorts locations?
Explore our hotels and destinations page to find hotel listings for over 6,000 hotel locations all over the world. You can also view city guides or find hotels by a variety of interests, like pet-friendly hotels, beach hotels and more.

Do I incur booking fees when booking online?
No. Many third-party travel websites charge a booking fee for every reservation made. IHG Hotels & Resorts does not charge any booking fees if the reservation is made through IHG’s websites (including mobile sites), the IHG One Rewards App, IHG WeChat mini program, IHG Customer Care, or directly with an IHG branded hotel.

Why is a credit card required for reservations?
By securing your reservation with a credit card, you are eligible for our Reservations Guarantee, which applies if your reservation cannot be honored. If your reservation cannot be honored, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel. The host hotel will also pay the full cost of the first night's lodging rate, plus tax, and any advance deposit will be refunded.

How do I change or cancel my reservation?
You can change or cancel your reservation for any IHG property by visiting our Manage Your Reservations page.

How do I book a stay with IHG One Rewards points?
IHG One Rewards points may be redeemed for Reward Nights on the IHG One Rewards website, the IHG One Rewards App, or by calling IHG Reservations. To book on our website, sign in with your IHG One Rewards member number and password, enter your destination information and dates into the reservations module, and select “Reward Nights” as your rate preference.

Can I use my IHG One Rewards points to book a reservation for someone other than myself?
Yes, you can book a Reward Night for someone else by making a booking via IHG's website or the IHG One Rewards App and then adding an additional name to the reservation.

Can I use my IHG One Rewards points on an existing reservation?
Some existing reservations may be modified by logging into My Account, accessing the My Stays page and clicking “change rate” to select a new rate option.

How do I plan a meeting, event or group reservation?
IHG Hotels & Resorts offers a wide variety of services for your meetings and group event needs. Find out more about our groups and meetings services and get started today.

How do I fix an issue with my reservation?
We are sorry to hear about any problems you may be experiencing with your reservation. If an error occurred during the booking process, your reservation may be able to be modified online through the Manage Your Stay page. If your reservation is unable to be corrected online, or if it is a past reservation, complete the online Issues form for assistance.

How can I add my IHG One Rewards number to an existing reservation?
Log into My Account and search for your existing reservation from the "Stays and Events" page. Add in the reservation confirmation number and your last name to find the stay, then click “Associate IHG One Rewards Number” to add your membership number to the reservation.

Where can I find information about the IHG Best Price Guarantee?
The IHG Best Price Guarantee is our promise that you will always find the best hotel room prices for any IHG property on our websites. Learn more about IHG's Best Price Guarantee.